When People Matter: The Federal Express Story with Roger Frock

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Roger Frock grew up in a classic rural setting, complete with an outhouse with a half moon on the door, and a Sears catalogue in place of bathroom tissue. He went on to become a founder of Federal Express and served as its chief operating officer and president from 1971-1981, a company that broke the mold with regard to innovation, growth, and service. Now a multi-billion dollar company, FedEx is recognized internationally as one of the best companies to work for, with a stellar record for customer care. In a corporate climate where multinational corporations in general are viewed with a certain disdain, it's refreshing to find one that manages to keep employees and customers happy while it maintains a healthy bottom line. Mr. Frock is committed to these goals, and is determined "to convince people that we need to have more ethical treatment of people, better understanding, and a lot more integrity in companies." This is a rare chance to take an inside look at how this company became the success it is today, and how it maintains its commitment to quality and integrity. (hosted by Michael Toms)

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Roger Frock was a founder of Federal Express and served as its chief operating officer and president from 1971-1981.

Topics Explored in This Dialogue

  • How you fit into the overall tapestry of your organization
  • How a multimillion-dollar corporation can make each customer and each employee feel important
  • Why putting profits lower on the priority list may be the most profitable way to run a business
  • How a corporation reflects the character of its top executives
  • What FedEx has done to ensure continued profitability
Host: Michael Toms      Interview Date: 11/8/2004      Program Number: 3071