The Positive Side Of Chaos: Revisioning Organization Part 2 with Dee Hock

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This is Part II of the two-part program with Dee Hock - see S707 (not for sale).


Dee Hock (born 1929) is the founder and former CEO of the VISA credit card association. In 1968 Hock convinced Bank of America to give up ownership and control of their BankAmericard credit card program. The new company, called National BankAmerica, was a non-stock membership corporation equally owned by its member banks. The name was changed to VISA in 1976. Hock, then founding and operating Visa International described systems that are both chaotic and ordered, and used the term chaordic, a portmanteau combining the words chaotic and ordered.

Host: Michael Toms      Interview Date: 8/18/1999      Program Number: 2790